The artworks will be delivered/shipped to the Buyer directly by the Artist/Gallery through a courier of good repute. Should there be any damage to the artwork in transit the Buyer should not accept the parcel and should notify Artzest immediately via email.
Artworks received in an unsatisfactory condition by the buyer may be returned to the Artist/Gallery within maximum 14 working days in an ‘as is’ condition. In such a case Artzest will refund the payment to the buyer and cancel the order. However, the unsatisfactory condition will only be covered for damaged or spoilt condition, and NOT because the buyer did not like the artwork he has purchased.
In the case of faulty or damaged items, if you don’t inform us within 14 working days of delivery of the item, we will deem you to have accepted them and will not accept a return. They must also have been stored in appropriate conditions; if you are unsure of these, please email us at firstname.lastname@example.org.The goods returned must be securely wrapped and include complete delivery address after confirming & accepting the return.
The goods are returned at your risk and cost.
When the artist or gallery receives the goods we will credit your debit or credit card with the full purchase price. Please allow up to 28 days from the day we receive the returned goods for refunds to be processed.
If the goods are not returned you are liable to us for the cost.
We are not obligated to collect goods from you.